Consumer Law in Turkey

  • Consumer Law in Turkey
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Consumer Law in Turkey

Consumer law is a specialized area of law that regulates the protection of individuals in the purchase of goods and services, ensures their rights are safeguarded, and establishes avenues for recourse against unfair practices. Disputes arising from defective or faulty goods and services, violations of consumer contracts, and withdrawal rights form the core issues of this field.

Attorney Selin Özceviz provides preventive consultancy as well as effective litigation services in the field of consumer law to protect her clients’ rights and ensure swift resolution of disputes.

Processes included under Consumer Law

Defective Goods and Services

  • Identification of defective products and services
  • Requests for returns, exchanges, or refunds
  • Compensation claims against sellers or manufacturers
  • Technical inspections and expert evaluations

Consumer Contracts

  • Distance selling and online purchase agreements
  • Pre-contractual information obligations and contract cancellations
  • Legal recourse in cases of breach of commitment
  • Exercise of withdrawal and termination rights

Consumer Complaint and Application Processes

  • Applications to the Consumer Arbitration Committee
  • Compensation claims through courts
  • Individual or collective consumer lawsuits
  • Debt collection and enforcement procedures

E-commerce and Digital Services

  • Consumer rights on e-commerce platforms
  • Withdrawal and refund rights for digital products and services
  • Subscription agreements and cancellation procedures
  • Legal risk analysis in electronic contracts
Strategic approach in consumer law

Effective representation in consumer law is not limited to filing a lawsuit. The strategic approach is based on the following principles:

  • Case Analysis: Thorough examination of the product, service, and contract scope
  • Evidence Planning: Preparation of invoices, contracts, technical reports, and communication records
  • Rights Protection: Effective use of return, compensation, and withdrawal rights
  • Legal Recourse: Proper and prompt management of Consumer Arbitration Committee and court proceedings
  • Negotiation and Settlement: Reaching agreements with the seller/provider when appropriate, or proceeding with litigation
  • Defective goods and services
  • Distance selling and online purchases
  • Withdrawal and contract termination rights
  • Consumer Arbitration Committee and court applications
  • Collective consumer lawsuits
  • Compensation and refund claims
  • Rights in electronic services and digital products

Each case, product, or service is evaluated individually according to the client’s legal position; a long-term strategy for rights protection and compensation is established.

Practice Areas

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Adress

Sarısu Mahallesi 122 Sokak No:7 D Blok Daire :13 Konyaaltı/Antalya

Frequently Asked Questions (FAQ) – Consumer Law

  1. Within what period can I request a return for a defective product?
    You can request a return, exchange, or refund from the seller within 6 months for defective products.
  2. Do I have a withdrawal right for products purchased online?
    Under distance selling agreements, the withdrawal right can be exercised within 14 days from the date of product delivery.
  3. How can I apply to the Consumer Arbitration Committee?
    Applications require the product invoice, contract, and complaint reason; most applications can also be submitted electronically.
  4. Is there a withdrawal right for service contracts?
    Yes, the withdrawal right can be exercised within 14 days after signing the contract; some service types may have exceptions.
  5. Can I claim compensation for a defective product?
    Yes, in case of defective products, you can request a refund, exchange, or compensation; a technical expert report may be required.
  6. Can I take my consumer rights to court?
    If you are not satisfied with the Consumer Arbitration Committee’s decision or if your claim exceeds a certain amount, you may apply directly to the court.
  7. Is it possible to file a collective consumer lawsuit?
    Yes, collective lawsuits or group complaint procedures can be initiated for multiple consumers experiencing the same harm.